•  Always Accurate:  Our system automatically generates the phone map using data directly from BroadSoft.   Never again will you have to worry about your phone map being out of date or needing to be kept updated.

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•  Interactive:  Show as much or as little of the phone system as you like.  Using our expand and collapse features combined with zoom capabilities, you see exactly what you want, when you want.

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•  Simple Visualization:  End users often have a hard time understanding the complexity and call flow of their system.  You can explain that various options transfer to various extensions, but that usually results in a confused look.  LuciVision builds a visual representation of the entire phone system and displays it as an interactive map.  These maps are verified and have proved to be an excellent tool to share with the end user which enhances the client/customer relationship.

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•  Configurable Map:  You will never again have to worry about navigating through multiple web pages looking for data you need to change.  Take LuciVision’s Enterprise Map to the next level and modify any configuration easily and intuitively on a single user interface.

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•  Audio Support:  Access audio files directly from the map. Listen to current recordings or upload new ones with our easy to use Audio Library.

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•  Group Alerts & Notifications:  Take pro-active support to the next level.  LuciVision can alert you to potential problems in your groups, such as call forwarding to invalid numbers.  Have someone who constantly locks out their voice portal?  No problem, configure the system to send a branded email notification allowing them to reset their password without the need to contact support at all.  Create custom alerts and notifications to meet your specific needs.

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•  Historical Logs & Tracking:  On the dashboard you can track what has been changed, who made the change and when the change was made.  LuciVision’s extensive historical logging capabilities simply do not exist in BroadSoft or any other third party integrator.

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•  Cross-Partition Group Select:  Select from any group that you have credentials for.   This includes groups on service provider and enterprise partitions, groups on different partitions, and even groups from multiple servers with different versions of BroadSoft.

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•  Comprehensive Account Configuration:  With LuciVision you are able to control every aspect of your account configuration.   This means that you can select what users have access to at an unprecedented level.  For example, you can choose if a user is able to see, or edit, the caller ID field for users, or restrict which groups they have access to entirely.  LuciVision’s account configuration and security was built to be completely customizable.

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•  Database Driven:  Leverage powerful database capabilities across your entire customer base.   Imagine the entire collection of BroadSoft data available to you on-demand.   LuciVision brings this dream to reality, allowing you to easily customize what you see and how you see it.

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•  Show Anything:  LuciVision’s list view allows you to show or hide any field you desire, for any object.   If you want to see how many rings each user has set up voicemail to answer on, go for it.   Any field, for any type of object, all on a single spreadsheet style page.   You can even save field view templates for easy and quick access to field set data you frequently use.

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•  List Editing & Change Tracking:  Easily and quickly edit any field you have selected to be visible right on the list view.   This means that if you want to change data any field for any number of users or other services, you simply select that field to be shown on the list view, and then change the data for each one just like you would on a spreadsheet.   Once you are finished, hit save and BroadSoft will be updated.   LuciVision also tracks the changes being made.   This allows you to visibly see what fields have or have not been changed, what the data was before the change, and allows you to undo changes.

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•  Dynamic Filter & Exporting:  LuciVision’s list view has a dynamic and intuitive filter built in.   This allows you to filter dynamically and in real time against any values shown on the list view.   Partial matches will show up as you type in the filter.   Additionally, you can easily export the entire list view into a standard CSV or excel file.   If you want to know how many of your users are actually using a service like BroadWorks Anywhere, simply select that field to be shown, input the filter, and you have your answer.

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•  Easy Auditing:  Audit any number of custom fields for multiple objects all on a single screen, making it easy to find discrepancies.   You can then easily change the values of any number of fields for every object all at once and on the same screen.   What used to take hours configuring call centers or other services to be uniform can now be done in seconds.

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•  Find Path:  This unique feature of LuciVision allows you to take any object and quickly locate all instances that it appears in the call flow for the end user’s phone system on our enterprise map.   If a customer has reported people going to the wrong call center for example, find that call center in the object list and then select find path.   You will then be shown everywhere that call center is located at to quickly identify the rogue problem.

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•  Historical Snapshots:  Maintain historical snapshots of your customer’s phone system, allowing you to peer back in time and see how a system was configured.   Any time the BroadSoft configuration is changed either by LuciVision or directly, a new snapshot is created and the previous snapshot is stored.

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•  Compare Snapshots:  With LuciVision you are able to compare multiple snapshots to each other.   This shows you what has configurations changed from one snapshot to the next.

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•  Activity History:  Keep a historical record of activity for your customers.   This could be user logins, changes, deletions or even alert notifications.

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•  List View Editing:  Make an unlimited number of changes to any field for any type of object.   Changing multiple data for multiple services has never been so easy, or so fast.   For example, if you have a customer with multiple call centers and they want to change the comfort message and music on hold, load up the list with those fields set to visible, upload the audio files once, and apply it to as many call centers as you wish all in a matter of seconds.   Read our “use case scenario” for some eye opening numbers.

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•  Search Editing:  LuciVision allows you to search for any piece of data, partial or otherwise, and shows you a list of results that data appears at, anywhere in customer’s entire phone system.   You can then make changes right on that screen, without having to track down each of those locations separately.   For example, if you have a customer that wants to use a different after hours answering service, you can perform a search for the phone number of the initial answering service, and then change that number directly from your search results to the new phone number.

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•  Configuration Auditing:  You can now audit anything in an entire customer’s phone system.   If you can think of it, you can do it with LuciVision.   Whether it is to make sure all of your hunt groups are using the same ring pattern, or to make sure that a single call forwarding phone number does not exist anywhere in their system, or to make sure there are no forwarding rules to invalid numbers, LuciVision makes the process extremely easy and fast.

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•  Search Anything:  LuciVision allows you to search for any piece of data, partial or otherwise, and shows you a list of results that data appears at, anywhere in customer’s entire phone system.   For example, if you want to find anywhere in their system that extension 1000 appears, simply enter 1000 in the search bar and hit enter.   You will now see any auto attendant option, hunt group, call center, forwarding rules, BroadWorks Anywhere, et cetera, that has data of 1000 in it.

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•  Editable Search Results:  You can make changes right on on your search results, to any of the values it found, without having to track down each of those locations separately.   For example, if you have a customer that wants to use a different after hours answering service, you can perform a search for the phone number of the initial answering service, and then change that number directly from your search results to the new phone number, anywhere it appeared ensuring that you did not miss some obscure forwarding rule or sub auto attendant menu option.

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•  Find Path:  This unique feature of LuciVision allows you to take any object and quickly locate all instances that it appears in the call flow for the end user’s phone system on our enterprise map.   For example, if you wish to see everything that connects to a call center, you can find the path of that call center.   You will then be shown every possible way that a caller could reach that call center as well as what the call center connects to including agents, supervisors, routing options, et cetera.

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•  Edit Object Details:  LuciVision’s search results also allows you to edit the object details for any object in the search results.   This means you no longer have to remember what options go to what extensions, what the extensions belong to and then track them down to change them.   It is all easily done from a single user interface while keeping your search results intact.

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